Frequently Asked Questions

Most products are brand new. Some items may be shop-soiled, discontinued, clearance stock, or end-of-line products. Any significant condition issues will be clearly stated on the product page.

ARB Surplus specialises in surplus, clearance, and end-of-line stock, allowing us to offer genuine savings on arborist equipment and outdoor products.

Not always. Many products are available in limited quantities, so once they are gone, they may not be available again.

If your order has not yet been dispatched, we may be able to cancel it. Please contact us as soon as possible and we will do our best to help.

No problem. Contact our team using the contact form or email contact@arbsurplus.com and we'll get back to you as soon as possible.

We currently ship within the United Kingdom only. International shipping may be available in the future.

Orders placed before 11 am Monday to Friday are usually dispatched the same day. Most UK Mainland deliveries arrive the next working day after dispatch.

Most orders are sent using a tracked delivery service. Tracking details will be provided when available.

You can request a return within 30 days of receiving your order. The item must be unused and returned in its original condition and packaging.

Once your return has been received and approved, refunds are typically processed within 7 business days.

Please contact us within 48 hours of delivery with your order number and photos where possible, and we will work to resolve the issue quickly.